At ShapeAastra, your satisfaction is important to us. Due to the intimate nature of shapewear and for hygiene reasons, we do not accept returns. However, we are committed to ensuring a positive shopping experience and will always work with you if there is an issue with your order.
For health and hygiene reasons, all shapewear items are final sale and cannot be returned once delivered.
This policy helps us maintain the highest standards of cleanliness and safety for all customers.
While we do not accept returns, we are happy to offer refunds or replacements in the following situations:
You received a damaged or defective item
You received the wrong item
Your order was lost in transit
In these cases, please contact us within 7 days of delivery with:
Your order number
A clear photo of the issue
Once verified, we will issue a replacement or refund at no additional cost.
We understand that fit is important. To help you choose the right size:
Please refer to the size chart on each product page before ordering
If you are between sizes, we recommend sizing up for comfort
If you have questions before purchasing, our support team is always happy to assist.
Orders can only be canceled or modified within 12 hours of placement.
Once an order has been processed or shipped, cancellations are no longer possible.
Refunds will not be issued for:
Incorrect size selection
Change of mind after purchase
Normal wear and tear
Orders marked as delivered by the carrier
If you experience any issues with your order, please reach out through our Contact Us page. Our team typically responds within 24–48 hours and is always here to help.
ShapeAastra
Confidence in Every Curve